Hi all, some absolutely huge news to announce today; as of RIGHT NOW, our online store is officially open! Truth be told, we were hoping to get everything sorted for our second birthday but decided to bide our time a bit and make sure everything was ready and in place before we unleashed it.
Apologies in advance but this post is going to serve as something of an FAQ so there’s going to be a lot of info, here goes:
Everything we have in stock will be available to order direct from our website, once an order is placed, we’ll get it packed and ready for delivery. Payment is being handled by Stripe, it’s safe, easy and accepts all major credit and debit cards. Once your order has been paid for and received by us, you’ll get an email and we’ll get it all packed up and ready for you. You’ll also be sent a second email once your order has been shipped (more on that below).
All our orders will be shipped via UK Mail with next day delivery. We weighed up a number of options and felt that this offered the best service and value for our customers. Because of the way we operate at the brewery (we’re a very small team at the moment) all orders placed before 5pm each Monday will be dispatched that Tuesday for delivery on Wednesday. This helps ensure that you get your beer delivered to you in the best condition possible.
The price of shipping is £5, however on orders of £30 or more we are able to offer it for free, simply enter “FREE” in the coupon box while checking out and the cost of shipping will be deducted from your total.
We also have a special shipping rate of £2 for orders containing apparel only (hats, T-Shirts etc). These orders will be sent via Royal Mail Signed For and may be subject to slightly quicker dispatch times (due to not having to keep clothes in a cold store!) Please however note that this shipping option does not apply to any orders containing beer. Orders placed using the incorrect shipping option will be cancelled and will delay your beer arriving!
While we hope our online shop will run smoothly, it is an almost inevitability that there will be some small hiccups here and there. If you ever experience any issues while using our online shop, or have any queries regarding the service, we are reachable by email at firstname.lastname@example.org. This is a fully manually monitored address, so we’ll never fob you off with an automated response and will get back to you as soon as we possibly can (definitely within 24 hours).
I think that covers everything from a general sense. In terms of seasonal news, we’ll be dispatching all orders received this week on Tuesday 18th December, in time for Christmas. We’ll then be taking a short Christmas break until the first week of January (Tuesday is actually New Year’s day, so things might get a bit strange that week, but we’ll keep you posted and everything should be back to normal by the 8th of January.)
Thanks for reading this far, have a wonderful Christmas and a Happy New Year